ArrowXL, the UK’s largest and longest established two-person home delivery specialist, is thrilled to announce that they have achieved 160,000 reviews on Trustpilot, with a current TrustScore of 4.6. This significant milestone in customer satisfaction underscores ArrowXL's commitment to delivering exceptional customer service.
ArrowXL’s dedication to excellence is reflected in its impressive, industry leading Trustpilot rating, where it has consistently received positive feedback from satisfied customers across the United Kingdom.
After every delivery the customer is emailed an invitation to leave a Trustpilot review. These are analysed by the customer team, and the results are collated and shared on site specific ‘Voice of the Customer’ dashboards twice weekly with operational colleagues. Any negative feedback is expedited for investigation with the aim of understanding the reason for the review, and where possible to convert the customers experience to a positive one.
ArrowXL work in partnership with their clients throughout the investigation process to deliver complete transparency, and ensure that their brand image is protected throughout the interaction.
Joanne M Horne, Voice of the Customer Manager at ArrowXL commented: "Reaching 160,000 Trustpilot reviews is a testament to the hard work and dedication of our team. Each review is a valuable insight that helps us to continually improve our service, and remain at the forefront of the logistics industry.”
“At ArrowXL we offer a unique approach to 2-person delivery,” added Charlie Shiels, CEO. "We employ customer service agents, not drivers. This philosophy underpins our commitment to exceptional customer experiences, ensuring every delivery is handled with the utmost care and professionalism.”
Trustpilot, one of the world's largest online review platforms, allows customers to share their experiences and provide feedback on businesses. ArrowXL's achievement of 160,000 reviews highlights the trust and confidence customers have in the company's services.
